{"id":680,"date":"2026-05-12T11:52:18","date_gmt":"2026-05-12T10:52:18","guid":{"rendered":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/?page_id=680"},"modified":"2026-05-12T11:54:00","modified_gmt":"2026-05-12T10:54:00","slug":"politica-de-envios","status":"publish","type":"page","link":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/politica-de-envios\/","title":{"rendered":"Pol\u00edtica de env\u00edos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"680\" class=\"elementor elementor-680\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94bf29c e-flex e-con-boxed e-con e-parent\" data-id=\"94bf29c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa60c1b elementor-widget elementor-widget-text-editor\" data-id=\"aa60c1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"mmcfoq\" data-start=\"22\" data-end=\"75\">Informaci\u00f3n general sobre reservas y documentaci\u00f3n<\/h2><p data-start=\"77\" data-end=\"408\">Una vez realizada la reserva de cualquiera de nuestros servicios de viaje, recibir\u00e1s un correo electr\u00f3nico de confirmaci\u00f3n con todos los detalles de tu compra. Dependiendo del tipo de servicio contratado, los billetes, bonos, itinerarios o documentaci\u00f3n de viaje podr\u00e1n enviarse de forma inmediata o en un plazo m\u00e1ximo de 48 horas.<\/p><p data-start=\"410\" data-end=\"630\">Es responsabilidad del cliente revisar que los datos facilitados durante la reserva sean correctos, especialmente nombres, fechas, direcciones de correo electr\u00f3nico y documentaci\u00f3n identificativa necesaria para el viaje.<\/p><h2 data-section-id=\"yzt6lp\" data-start=\"632\" data-end=\"653\">M\u00e9todos de entrega<\/h2><p data-start=\"655\" data-end=\"898\">Todos nuestros servicios tur\u00edsticos y documentaci\u00f3n de viaje se entregan exclusivamente en formato digital mediante correo electr\u00f3nico o descarga online, salvo que se indique expresamente lo contrario en la descripci\u00f3n del servicio contratado.<\/p><p data-start=\"900\" data-end=\"1090\">En algunos casos concretos, como paquetes premium o servicios personalizados, podremos realizar env\u00edos f\u00edsicos de documentaci\u00f3n o material adicional a la direcci\u00f3n facilitada por el cliente.<\/p><h2 data-section-id=\"nzbtld\" data-start=\"1092\" data-end=\"1112\">Plazos de entrega<\/h2><p data-start=\"1114\" data-end=\"1236\">Los tiempos de entrega pueden variar seg\u00fan el tipo de reserva, la disponibilidad del proveedor y la confirmaci\u00f3n de pagos.<\/p><ul data-start=\"1238\" data-end=\"1480\"><li data-section-id=\"b1qyc5\" data-start=\"1238\" data-end=\"1310\">Reservas autom\u00e1ticas: entrega inmediata tras la confirmaci\u00f3n del pago.<\/li><li data-section-id=\"18ew5un\" data-start=\"1311\" data-end=\"1377\">Reservas sujetas a confirmaci\u00f3n: entre 24 y 72 horas laborables.<\/li><li data-section-id=\"13760m1\" data-start=\"1378\" data-end=\"1480\">Viajes personalizados o grupos: los plazos podr\u00e1n variar y ser\u00e1n comunicados previamente al cliente.<\/li><\/ul><p data-start=\"1482\" data-end=\"1600\">Durante temporadas de alta demanda, promociones especiales o incidencias externas, los plazos podr\u00edan verse afectados.<\/p><h2 data-section-id=\"8ba8yu\" data-start=\"1602\" data-end=\"1620\">Gastos de env\u00edo<\/h2><p data-start=\"1622\" data-end=\"1720\">La entrega digital de billetes, bonos y documentaci\u00f3n electr\u00f3nica no tiene ning\u00fan coste adicional.<\/p><p data-start=\"1722\" data-end=\"1865\">En caso de solicitar env\u00edos f\u00edsicos de documentaci\u00f3n o materiales promocionales, los costes de env\u00edo se indicar\u00e1n antes de finalizar la compra.<\/p><h2 data-section-id=\"1u8653t\" data-start=\"1867\" data-end=\"1900\">Modificaciones y cancelaciones<\/h2><p data-start=\"1902\" data-end=\"2064\">Las modificaciones o cancelaciones de reservas estar\u00e1n sujetas a las condiciones espec\u00edficas de cada proveedor tur\u00edstico, aerol\u00ednea, hotel o actividad contratada.<\/p><p data-start=\"2066\" data-end=\"2176\">El cliente deber\u00e1 revisar cuidadosamente las pol\u00edticas de cancelaci\u00f3n indicadas antes de completar la reserva.<\/p><h2 data-section-id=\"3qh7lp\" data-start=\"2178\" data-end=\"2224\">Problemas con la recepci\u00f3n de documentaci\u00f3n<\/h2><p data-start=\"2226\" data-end=\"2377\">Si no recibes la confirmaci\u00f3n o la documentaci\u00f3n de tu viaje dentro del plazo indicado, te recomendamos revisar tu carpeta de correo no deseado o spam.<\/p><p data-start=\"2379\" data-end=\"2575\">En caso de no localizar el correo, puedes ponerte en contacto con nuestro equipo de atenci\u00f3n al cliente indicando tu n\u00famero de reserva y nombre completo para que podamos ayudarte lo antes posible.<\/p><h2 data-section-id=\"1w9pa8\" data-start=\"2577\" data-end=\"2623\">Restricciones y responsabilidad del viajero<\/h2><p data-start=\"2625\" data-end=\"2829\">El cliente es responsable de disponer de la documentaci\u00f3n necesaria para viajar, incluyendo pasaporte, visados, certificados sanitarios u otros requisitos exigidos por las autoridades del pa\u00eds de destino.<\/p><p data-start=\"2831\" data-end=\"3007\">No nos hacemos responsables de retrasos, cancelaciones o incidencias derivadas del incumplimiento de requisitos migratorios, sanitarios o administrativos por parte del viajero.<\/p><h2 data-section-id=\"1c78x6y\" data-start=\"3009\" data-end=\"3020\">Contacto<\/h2><p data-start=\"3022\" data-end=\"3231\" data-is-last-node=\"\" data-is-only-node=\"\">Para cualquier consulta relacionada con el env\u00edo de documentaci\u00f3n, reservas o incidencias, puedes contactar con nuestro servicio de atenci\u00f3n al cliente a trav\u00e9s de los canales habilitados en nuestro sitio web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Informaci\u00f3n general sobre reservas y documentaci\u00f3n Una vez realizada la reserva de cualquiera de nuestros servicios de viaje, recibir\u00e1s un [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"two_page_speed":[],"footnotes":""},"class_list":["post-680","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/pages\/680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/comments?post=680"}],"version-history":[{"count":4,"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/pages\/680\/revisions"}],"predecessor-version":[{"id":684,"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/pages\/680\/revisions\/684"}],"wp:attachment":[{"href":"https:\/\/vguiu.mkgv1.com.es\/vguiuwp\/wp-json\/wp\/v2\/media?parent=680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}